Customer request for warranty assistance – On first visit we will provide support for free jump-start charging. Should there be no visible voltage and CCA increases, floating battery will be temporarily provided. Customer battery will be taken back to our shop for further diagnose.
Warranty service will be provided at best effort on the same day or the subsequent day within our operation hours and our coverage area.
For vehicle that is being left more than 14 days without the engine is being started for the alternator to charge the battery, jumpstart requested will be charged for RM50.00
RM50.00 will be charged for the delivery of good re-charged battery to the customer.
Alternatively, customers can collect the good re-charged battery on their own from Bateriku.com at no cost.
On notification, customer is advised to collect the good re-charged battery within 7 days.
Uncollected re-charged battery will be disposed after one month from the notification’s date.
Any request for warranty support which are non-battery issue i.e. alternator low charging, alternator faulty, starter faulty, wiring problem will be charged for RM50.00 for assistance.
Genuine warranty claim is only applicable for battery defect and not applicable for customer’s negligence or vehicle problem i.e. alternator, starter, wiring, etc.
For walk-in offered products, it will be subjected to specific walk-in warranty only. For request on on-site warranty support RM50.00 is chargeable for each visit.
Any vehicle system re-setting cost (if required) will be borne by the customer.
Any uncertified modification by vehicle manufacturers may subject to warranty invalidation.